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<img src="/icons/question-mark_lightgray.svg" alt="/icons/question-mark_lightgray.svg" width="40px" /> GETTING STARTED
- What is an NFT?
- What is a blockchain wallet?
- What does Moongate do?
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<img src="/icons/question-mark_lightgray.svg" alt="/icons/question-mark_lightgray.svg" width="40px" /> USER GUIDE
- Do I need a blockchain wallet to purchase on Moongate?
- I don't recognise the wallet address at the checkout page.
- I'm having issues signing in.
- I'm stuck on an error page after clicking “Sign in to Moongate” in the email.
- I have bought a ticket/membership via Moongate. Where is my ticket/membership?
- I can't see my NFT ticket/membership at the user portal.
- I can't log in to the Moongate Verify mobile application.
- Can I get a refund on my purchase?
- Can I transfer my NFTs?
- Does my NFT ticket disappear after the event?
- Why do I only receive the receipt email?
- How can I connect to OpenSea using my Particle Network wallet?
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<img src="/icons/question-mark_lightgray.svg" alt="/icons/question-mark_lightgray.svg" width="40px" /> HOST GUIDE
- The results show as invalid after I scan the QR code, but the user actually owns the NFT.
- Where can I check my log-in details for the Moongate Verify App?
- How to interpret the verification results?
- How to check NFT tickets / membership ownership in real life using the Moongate Verify App?
- Fund Settlement and Refund Policy
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💡 If you have other questions, please contact us at [email protected] or telegram @pweeh / @jm1428
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